Naomi Diaz – Becker’s Health IT
From conducting layoffs in its One Medical unit to training an AI chatbot to handle incoming patient messages, here are eight of Amazon’s healthcare moves reported by Becker’s since January:
Editor’s note: This article was updated July 1 and will continue to be updated with the latest news.
Amazon Clinic, Amazon’s virtual care platform, rebranded to Amazon One Medical Pay-per-visit.
Amazon Pharmacy launched same-day delivery of prescription medication in New York City and the greater Los Angeles area, according to a March 26 news release.
Eli Lilly tapped Amazon Pharmacy as a partner to deliver select medications, including weight loss drugs, directly to consumers’ homes.
Amazon’s Alexa integrated a telehealth and virtual healthcare delivery platform by Hellocare into its software, allowing patients to make calls and seek medical assistance from physicians and nurses through the use of their voice.
Amazon is training an AI chatbot to handle incoming patient messages and address administrative queries for One Medical, former employees told The Washington Post.
After Amazon announced that it would lay off a few hundred employees at One Medical as well as switch up a leadership position, One Medical CEO Trent Green told The Washington Post that the moves were not due to Amazon acquiring One Medical.
Amazon confirmed to Becker’s that it is planning to close some corporate One Medical offices, as well as move its chief financial officer into a new role.
In February, Amazon said it would be eliminating a few hundred roles at One Medical and in its online pharmacy unit Amazon Pharmacy.
In January, Amazon Pharmacy integrated with One Medical to give patients and providers increased access to medication consultations.
